Cancellation & Rescheduling Policy
Last updated: February 2026
At Nuvo Swim, we understand that schedules change. Our cancellation policy is designed to be fair to both our clients and our instructors while ensuring that lesson time remains available to those who need it.
Standard Cancellation
Cancel or reschedule with at least 24 hours notice at no charge.
Late Cancellation
Cancellations made less than 24 hours before the scheduled lesson incur a fee equal to 50% of the lesson cost.
No-Shows
If you do not show up for a scheduled lesson and did not cancel in advance, you will be charged the full lesson fee.
How to Cancel or Reschedule
To cancel or reschedule a lesson, please contact us as soon as possible via:
- Email: dk@nuvoswim.com
- Phone/Text: (516) 668-9338
Cancellations are effective based on when we receive your notification, not when you send it. We recommend confirming receipt of your cancellation request.
Weather-Related Cancellations
Lessons may be cancelled due to unsafe weather conditions, including:
- Lightning or thunderstorms
- Extreme temperatures
- Heavy rain or severe weather
Weather-related cancellations initiated by Nuvo Swim will be rescheduled at no charge and no cancellation fee will apply.
Pool Closures and Access Issues
If a lesson cannot take place due to:
- Unexpected pool closures
- Pool maintenance or cleaning
- Building access restrictions
- Pool equipment failures or unsafe conditions
The lesson will be rescheduled at no charge. However, you are responsible for verifying pool availability prior to scheduled lessons. If pool access is unavailable and we were not notified in advance with at least 24 hours notice, standard cancellation fees may apply.
Instructor Cancellations
In the rare event that Nuvo Swim must cancel a lesson due to instructor illness, emergency, or unforeseen circumstances, we will:
- Notify you as soon as possible
- Reschedule at no charge, or
- Provide a full refund if rescheduling is not possible
Repeated Cancellations
We reserve the right to discontinue services for clients with a pattern of frequent last-minute cancellations or no-shows, as this impacts our ability to serve other clients effectively.
Important: By scheduling a lesson with Nuvo Swim, you acknowledge and agree to this Cancellation & Rescheduling Policy. We appreciate your understanding and cooperation in helping us maintain a reliable schedule for all our clients.
Questions About This Policy?
If you have questions or need to discuss specific circumstances regarding cancellations, please contact us at dk@nuvoswim.com or call (516) 668-9338. We're happy to work with you.